Prints
Q: What are the photographs printed on?
A: All photographs are printed using Ilford Galerie Prestige Smooth Pearl (310gsm): A smooth pearl paper, superb photographic image quality and consistent with the look and feel of a real photograph.This brings my photographs to life with unparalleled quality and longevity, ensuring my photographs stand out in your space.
Q: Who handles the printing process?
A: I work with a small business in Newcastle, NSW, which uses the latest Epson P20070 printer and genuine Epson UltraChrome Pro inks. It delivers beautiful results that capture the essence of my photographs.
Q: What type of paper is used for printing?
A: The photograph is printed on museum-grade, acid-free papers, preserving my photographs with longevity and vibrant colour accuracy.
Q: What print sizes are available for your photographs?
A: We offer a variety of print sizes to suit different preferences and display spaces. The available sizes include;
A3 (297 x 420mm)
A2 (420 x 594mm)
A1 (594 x 841mm)
A0 (841 x 1189mm)
Q: How long does it take for orders to be dispatched?
A: All photographs are printed and framed to order, so please allow up to 3 weeks for all orders to be dispatched. 'Print Only' orders will be dispatched within 7 days, depending on capacity.
Q: Should I unwrap my print as soon as I get it?
No, please keep your rolled prints wrapped in the tissue paper until framed to avoid damage.
Framing
Q: How are custom framed pieces made?
A: Each custom framed piece is handmade to order using sustainable, Australian-grown Tasmanian Oak. Other options include black or white frames and all framed pieces are carefully assembled by a small, professional team in Newcastle, NSW.
Q: What materials are used for framing?
A: I use 20mm wide mouldings (frame) and help protect my photograph from UV damage by using shatterproof, museum-grade Plexiglass acrylic.
Q: What finishes are available for custom timber framing?
A: Custom timber framing options are available in 3 finishes - Black, White, or Tasmanian Oak.
Q: Can I request custom sizes and framing options?
A: Yes, custom sizes and framing options are available upon request. Please email hello@alysefilipuzziphotography.com.au for enquiries.
Shipping
Q: Is shipping free within Australia?
A: Yes, FREE SHIPPING is available Australia-wide on both Print Only pieces
Q: Do you ship all framed photographs?
A: Unfortunately not — this precaution is due to the heightened risk of damage during freight. All FRAMED PHOTOGRAPHS ARE AVAILABLE FOR IN-STORE PICKUP ONLY at Mitch Revs Gallery, The Junction, NSW. If you have any questions around this, please reach out to me via email at hello@alysefilipuzziphotography.com.au
Q: Can I collect my photographs from Mitch Revs Gallery?
A: Yeah totally! You have the flexibility to pick up your prints and frames at the Mitch Revs Gallery at 203 Union St, The Junction. Simply select this option at checkout for your convenience. You will be notified by email when your order is ready.
Q: How long does it take for orders to be shipped?
A: Each artwork is printed and framed to order, so please allow up to 2 weeks for all orders to be dispatched. 'Print Only' orders will be shipped within 7 business days, depending on capacity. During peak times, such as Christmas or new print releases, please allow an additional week.
Q: Do you offer international shipping?
A: International shipping is only available on 'PRINT ONLY' orders.
Q: What currency are the prices in?
A: All prices are in AUD.
Refunds
Q: What is the refund policy?
A: Due to the nature of 'Print To Order,' unfortunately, I cannot accept returns or make any refunds or exchanges for "change of mind."
* Kindly be aware that once an order is custom-made, I am unable to accommodate returns or exchanges for artwork. Each print is meticulously crafted based on the details you provide.
At Alyse Filipuzzi Photography, I strive to instil confidence in your online purchases and guarantee your satisfaction with our prints.
Should you encounter any dissatisfaction with your purchase, please reach out to me promptly. I am committed to addressing your concerns and ensuring your utmost satisfaction.
Social Media Subscription Packages
Q: What does the social media subscription package include?
A: The subscription package encompasses comprehensive social media management services, covering content creation, scheduling and proactive customer/follower engagement across various platforms.
Q: What is the duration of the social media subscription package?
A: The subscription package entails a 6-month contract, providing a sustained and strategic approach to elevate your brand's online presence.
Q: How much does the social media subscription package cost?
A: The cost for social media management is valued at $550 plus GST per week, per brand. This pricing structure ensures a consistent and dedicated effort towards the success of your brands.
Q: What social media platforms are covered in the subscription package?
A: The subscription package covers a range of social media platforms, including but not limited to Instagram, Facebook and LinkedIn. The strategy can be tailored to focus on specific platforms that align with your brand's goals.
Q: How does your extensive experience benefit my brands?
A: With extensive experience in cultivating and social media management for various brands, I bring a wealth of expertise.
Q: How do I subscribe to your social media subscription package services?
A: To subscribe to the services, simply reach out via email at hello@alysefilipuzziphotography.com.au with details about your brand and social media goals. I'll promptly get back to you to discuss the subscription package options and next steps.
Hire
Q: Can you hire me for event or commission work?
A: Sure can!
Q: What types of events do you cover?
A: I specialise in capturing a wide range of events, including , band promo work, gigs/festivals, parties and special occasions. If you have an idea on what you are chasing, feel free to reach out and we can discuss how I can tailor my services to meet your needs.
Q: How do I enquire about your availability for a specific date?
A: You can check my availability and request a FREE quote by sending an email to hello@alysefilipuzziphotography.com.au. Please provide details about the event, such as the date, location and any specific requirements you may have.
Q: What is your pricing structure?
A: I offer customised packages based on the specific needs of each event. Pricing may vary depending on factors such as the duration of coverage, location and additional services required. Let's discuss your requirements and I'll provide a detailed quote.
Q: Are you available for destination events?
A: Absolutely! I'm based in Newcastle, NSW and travel within 10kms is included in my services at no extra cost. For locations beyond 10kms, travel costs may apply. Let's discuss the details and I'll provide a transparent breakdown of any additional expenses.
Q: What is the process for commissioning photography work?
A: If you have a specific project or idea in mind, feel free to reach out via email at Alyse.Filipuzzi@gmail.com. We can discuss your vision, timeline and any specific details. I love collaborating on unique projects and bringing creative concepts to life.
Q: Do you provide a contract for hire work?
A: Yes, I provide a detailed contract outlining the terms and conditions of our agreement. This includes the scope of services, pricing, payment terms, and other important details. The contract is designed to ensure transparency and clarity for both parties.